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If, for any reason, you are required to cancel your booking at DeePet Services," kindly bring it to our team's attention so that we can work towards helping you with your concern. We can either reschedule your booking to another date or offer you a refund as per the terms below:
If a session is cancelled from either side before 48 hours of the session, the full amount will be refunded to the seeker. This does not include the non-refundable convenience fee that the platform charges at the time of payment. Refunds will be processed within 7 business days.
If The information sharer does not attend the booked session or cancels the booking, the full amount will be refunded to the seeker. This does not include the non-refundable convenience fee that the platform charges at the time of payment. Refunds will be processed within 7 business days.
Only cancellation and refund request(s) made at least 24 hours before the service date and time would be entitled to a full refund of the fees.
Any cancellation and refund request made within 2 hours before the service will not be cancelled or refunded.
All refund amounts will be credited to the User's bank account within 15 working days of the acceptance of the request for a refund.
Unlike the booking fees collected, DeePet Services is not responsible for any miscellaneous expenses incurred by the User to avail of the service.
These cancellation and refund policies apply solely to bookings made through the domain.
We have the right to Amend the Refund Policy.
